Thank you for shopping with Digheigg. We value your satisfaction and want you to enjoy every purchase. If you’re not completely happy with your order, our Return & Refund Policy explains how to return, exchange, or request a refund easily and efficiently.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

• Items must be returned within 14 days of delivery.
• Products must be unused, unwashed, and in original packaging with all tags attached.
• Proof of purchase (order number or receipt) is required.
• Certain items (such as custom or personalized products) are non-returnable.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

For hygiene and safety reasons, the following products are not eligible for return or exchange:

• Customized or personalized items
• Gift cards or promotional items
• Final sale or clearance products

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our support team at info@digheigg.com with your order number and reason for return.
2. Our team will review your request and provide a return authorization and instructions.
3. Pack the item securely in its original packaging and include the invoice or proof of purchase.
4. Ship the item back to the address provided by our customer service team.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed within 5–10 business days to your original payment method.
• Shipping fees, if applicable, are non-refundable.
• If you haven’t received your refund after 10 business days, please contact your bank or payment provider.

5. Exchanges

If you need to exchange an item for a different size, color, or product, please contact our customer support team. We will guide you through the process and help you reorder the desired item once your return is received.

6. Damaged or Defective Items

We take quality seriously. If you receive a damaged or defective product, please contact us within 7 days of delivery. Include photos and your order number so we can resolve the issue promptly with a replacement or refund.

7. Order Cancellations

Orders may be canceled before they are shipped. Once dispatched, cancellation is no longer possible, and our standard return policy will apply. Please contact info@digheigg.com as soon as possible for any cancellation requests.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• First, check your bank account again.
• Then contact your credit card company or payment provider—it may take some time before your refund is officially posted.
• If you’ve done all of this and still haven’t received your refund, please reach out to us at info@digheigg.com.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

• Email: info@digheigg.com
• Website: www.digheigg.com
• Support Hours: 24/7 online, response within 48 hours